We may provide you an exchange, store credit or refund if:
The product displays a manufacturing fault & or latent manufacturing defect.
The product is not fit for purpose or states purpose made in any advertising or packaging statement.
Does not match the online image, description or measurements.
The product was damaged in transit due to mishandling or insufficient packaging.
And you return the item within a reasonable time after purchase and provide Izama Pty Ltd (IZAMA) with proof of purchase, such as your IZAMA tax invoice, receipt or bank statement. The item must be returned, in its original condition with labels/tickets attached & with the packaging intact. If you meet all conditions, we can arrange the item to be exchanged or provide a store credit, refund or exchange.
IZAMA reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.
In the event you are required to return an item, a free return label will be generated and sent to you via email. You can either print this label yourself or your local Australia Post LPO can print the label for you, simply show them the email on your phone and they can scan the attached barcode. Please enclose your goods with the required paperwork and once we have received item, we will either exchange the item or provide a full refund including postage.
For more information on sending returns, you can visit https://auspost.com.au/sending/returns
If you return any item it will be implied that you agree to indemnify IZAMA and keep IZAMA indemnified, and hold harmless from and against any and all claims, loss, damage, taxes, liability and/or expense that may be incurred by IZAMA arising out of or in connection with the return by any other person as a result of your, or any person under your authority:
(a) act or omission;
(b) breach of these terms and conditions; or
(c) breach of any legislation applicable in Australia and overseas.
Manufacturing fault or latent manufacturing defect
A faulty product will be deemed to have a manufacturing fault or latent manufacturing defect if:
Not fit for Purpose
Goods are not fit for purpose if:
Proof of Purchase includes but is not limited to:
Izama Pty Ltd
Silverwater NSW 1811